We offer free shipping on all gaming chairs to customers in the Contiguous United States (not including Alaska or Hawaii). Shipping to Alaska or Hawaii will result in additional shipping fees. Products ship within one to two business days if the product is in stock.

Order Confirmation

After you place your order, you will receive an email confirmation with your order number and order details. The confirmation means that we have received your order in our system and pre-authorized your payment method for the purchase. As soon as we receive your order, we submit an automatic request to our vendors to confirm the availability of your item(s) and proceed with shipping.

If your item(s) is in stock and available for shipment (within three business days), we will process & complete your payment and submit the order for shipment.

If your item(s) is on backorder or unavailable, we will void the pre-authorization and contact you via email—your payment method will not be charged. You will have the option to place your item(s) on backorder, modify your order, or cancel your order. 

Order Shipment

After your payment is verified, it generally takes up to 24-48 hours to process and ship your order. This does not include weekends and holidays. Purchases made after 11 am PST will not be shipped out until the next business day or business day thereafter. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

You will receive an additional email with your tracking number after your shipment is picked up by the courier. If you do not receive tracking information from us within 3 business days after your order, please contact us @support@metachairs.com

Cancellations

You may cancel an order without penalty within a 48 hour window of submitting your order. Any order(s) cancelled after 48 hours are subject to a $20 cancellation fee, whether or not your order has shipped. If you cancel outside the window and your order has already shipped, you will be subject to a 15% restocking fee. The restocking fee is 15% of the total order amount. Refunds will only be issued to the original payment method you used to place the order.

Damages

Upon delivery, please inspect the packaging and condition of your item(s). If you notice any damage, make note of it and take photos to document the damage. Please email us at support@metachairs.com with a brief description of the damage and include any photos to help us determine the cause. We will verify and review your request, and process the necessary claim on your behalf.