After you place your order, you will receive an email confirmation with your order number and order details. The confirmation means that we have received your order in our system and pre-authorized your payment method for the purchase.
As soon as we receive your order, we submit an automatic request to our vendors to confirm the availability of your item(s) and proceed with shipping.
After your payment is verified, it generally takes up to 24-48 hours to process and ship your order. This does not include weekends and holidays. Purchases made after 11 am PST will not be shipped out until the next business day or business day thereafter. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
You will receive an additional email with your tracking number after your shipment is picked up by the courier.
If you do not receive tracking information from us within 3 business days after your order, please contact us @firstname.lastname@example.org
You may cancel an order without penalty within a 48 hour window of submitting your order. Any order(s) cancelled after 48 hours are subject to a $20 cancellation fee, whether or not your order has shipped.
If you cancel outside the window and your order has already shipped, you will be subject to a 15% restocking fee. The restocking fee is 15% of the total order amount. Refunds will only be issued to the original payment method you used to place the order.
To ensure you are receiving the best prices online, we ship directly from the manufacturer or their partners. This allows us to provide you with the quickest turnaround time.
It depends on where you are located. Orders processed in the Continental United States will generally take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use most major carriers, like Fedex and UPS, as well as local courier partners. You’ll be asked to select a delivery method during checkout.
We have warehouses across the country with varying inventory levels. Depending on your location or other logistical reasons, items may be sent in separate packages or shipments.
No. We currently only ship within the United States. Shipping costs may apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Returns & Exchanges
You may return or exchange items you purchased within 20 days of the date of your order for a full or partial refund. If 20 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To request your return, we require a receipt or proof of purchase. Please email us at email@example.com with the order number and the item(s) you would like to return. We will verify and review your request, and respond with the necessary information for your return.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Upon delivery, please inspect the packaging and condition of your item(s). If you notice any damage, make note of it and take photos to document the damage.
Please email us at firstname.lastname@example.org with a brief description of the damage and include any photos to help us determine the cause. We will verify and review your request, and process the necessary claim on your behalf.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
There are certain situations where only partial refunds are granted. These situations are also subject to restocking fees:
10% Restocking Fee
Any item that is in brand new, factory sealed condition, with all accessories, and in the original packaging.
25% Restocking Fee
Any item that has been opened, used, or not in its original condition.Any item that is damaged or missing parts for reasons not due to our error.
Account & Payment
No, it's not mandatory. But it is highly recommended. It will allow you to view your history, edit your addresses, and quickly track your shipment online. You will also be notified of new products and promotions.
Absolutely not! We do not store or have access to this information. Our payment processing company, Stripe, securely handles your payment information. Your data is completely safe.
For more information, please visit stripe.com
Simply email us a link to the same item listed on our website, or on our competitor's website, within 90 days from the date of your order. We will review and verify your request. If approved, we will proceed with your partial refund.
You may email us at firstname.lastname@example.org
You may request a price match within 90 days of your purchase.
An online competitor is an online store authorized by a vendor to sell a new, factory-sealed product with a warranty.
We do not price match stores with physical retail locations.
To be approved for a price match request, the item must be in stock on the competitor's website. Additionally, it must be the exact same color and size.